Supervate Privacy Policy
Last updated: 30/09/2025
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Introduction
This Privacy Policy explains how INNOVATE PRODUCT DESIGN LTD (“We”, “Us”, “Our”) collects, uses, discloses, and protects Your personal data in connection with Your use of SUPERVATE (the “App”). This Policy forms part of Our Terms and Conditions.
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GDPR (General Data Protection Regulation)
Innovate Product Design Ltd t/a Supervate complies with UK and EU GDPR laws. The Data Protection Officer for Innovate Product Design Ltd serves as a central point of contact under the UK GDPR. For any questions regarding Your personal data or this Privacy Policy, please contact dpo@supervate.ai or via post at 36 Endless Street, Salisbury, SP13UH, GB.
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What Data We Collect
- Personal Information: When You register or use the App, We may collect information such as Your name, email address, and payment details.
- User Data: We may automatically collect information about Your interaction with the App, such as device information, IP address, and usage statistics.
- User Content: Any content or ideas that You generate or submit through the App.
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How We Use Your Data
- To Provide the Service: We use Your data to operate and maintain the App, such as to process payments, and manage subscriptions.
- For Communication: To send You important information, updates, and marketing communications (subject to Your consent where required by law). We may use and process Your personal data where it is necessary for Us to pursue Our legitimate interests as a business.
- Improvement and Research: To enhance the functionality of the App and conduct research, provided that Your data is anonymised where possible.
- Security: To monitor and improve the security of the App and for the management of queries, complaints, or claims.
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Data Storage and Sharing
- Storage: Your data is stored securely on Our servers in compliance with applicable data protection laws.
- Third-Party Sharing: We do not sell Your personal data to third parties for marketing or share your data to third parties for AI training purposes.
- Service Providers: We may share Your data with trusted service providers or partners who assist Us in operating the App, subject to strict confidentiality agreements.
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Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, You have the right to:
- Access Your personal data.
- Request rectification or deletion of Your data.
- Object to or restrict certain processing of Your data.
- Data portability.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
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Data Retention
We or Our partners will retain Your personal data only for as long as necessary to fulfil the purposes for which it was collected, securely for internal record keeping, or as required by law, this will be for a minimum of 30 days.
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Cookies and Similar Technologies
We use cookies to improve Your user experience and to monitor usage patterns. There will be a cookie warning notification on first loading at least and you can manage Your cookie preferences through Your browser settings.
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International Transfers
If Your personal data is transferred to partners outside the UK, We will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be available within the App and, where appropriate, notified to You via email or within the App. The effective date of the Policy will be updated accordingly.
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Contact Us
For any questions regarding this Privacy Policy or Your personal data, please contact Us at:
- Email:dpo@supervate.ai
- Address: 36 Endless Street, Salisbury SP1 3UH.
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Data Processing Agreements
To request a DPA ( Data Processing Agreement / Data Processing Amendment ) from Supervate please email hello@supervate.ai requirements. Please note, DPAs are only available for organisations, not individuals.